Safe Stays at The Lind is an initiative focused on the welfare of guests but also of the employees and the bigger community. Building on the hotel’s continuous commitment to cleanliness, this is a shared effort to ensure seamless holidays for tourists as well as a safe working environment for employees.
In compliance with the Department of Health, the Department of Tourism as well as the local government of Aklan’s regulations, the program combines government-mandated rules along with new technologies to calibrate and intensify hotel operations towards safer and cleaner processes and procedures.
The Lind Boracay’s management believes this is a paradigm shift that compels its employees to be creative and agile.
Each literal touchpoint needs to be polished because every figurative touchpoint in the guest experience journey is a moment to delight.
Infographics on protocols and pre-arrival requirements are sent via email prior to guests’ arrival so that they may familiarize themselves and be on-board the program.