Hotel Job Level: 1 – Rank and File

Directly Reports to: People and Culture Manager

Assigned Department: People and Culture

Key Responsibilities

Job Summary 

To provide prompt medical assistance to guests and colleagues in a professional and friendly manner; to assist Human Resources in admin work pertaining to employees’ medical benefits.

Essential Duties and Responsibilities

• Coordinate and arrange activities accorded to the People and Culture Department. 
• Acts with urgency to address medical situations for guests and employees.
• Accompanies guest in the event of a medical evacuation.
• Adheres to the emergency policies and procedures set by the management for varying emergency situations.
• Acts as a first responder in medical emergency situations.
• Administers over the counter drugs to patients as necessary.
• Liaises with doctor to assist guest in securing medical certificates or proofs required by insurances by guests that encountered medical situations.
• Ensures inventory of medicine, medical supplies and equipment is complete at all times.
• Tracks employee visits to the Clinic and maintains employees’ medical records.
• Determines if employee’s condition requires employee to be sent home or if he/she can continue working.
• Issues Fit to Work for employees coming from medical leave or absences due to illness.
• Prepares and coordinates with HMO for the enrollment and deletion of employees for their medical benefits.
• Company Policies and Procedures: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.
• Attendance: Adheres to the set   procedures for attendance and timekeeping.
• Guest Relations: As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and provide them a delightful staying experience in the hotel.
• Lost and Found: Fully aware of and comply with Lost and Found procedures at all times.
• Emergency Response: Possesses full knowledge of emergency procedures.
• Equipment Care: Ensures proper care and maintenance of equipment in the area of assignment.
• Grooming and Hygiene: Adheres to specified hygiene and personal appearance standards of the hotel.
• Training and Employee Activities: Attends scheduled training and participates in company-initiated employee activities.
• Environmental Awareness: Is fully aware of and complies with the Hotel’s Environmental Policy and established rules and guidelines.
  • Guiding Principles: Practices the Guiding Principles in day-to-day interaction.
  • Performs such other functions as may be delegated by the Management from time to time.

Required Qualifications

Required Skills

• Ability to give attention to detail is a must
• Organized and with good coordination skills
• Detail oriented

Qualifications

• Must be a Registered Nurse
• Can work effectively under time pressure
• Must be flexible to work all shifts including weekends and holidays.

Experience

• Experience in a 5-star or luxury hotel.
• At least 2- year work experience as a Company or Hospital nurse

Key Internal Relationships

• Hotel Employees
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.