Hotel Job Level: 6 – Assistant Department Head

Directly Reports to: Group Director of People and Culture

Assigned Department: Human Resources

Key Responsibilities

Job Summary 

In accordance with the policies, procedures, and standards of The Lind Hotels, under the supervision of the Group Director of People and Culture, will provide leadership and support in People and Culture undertakings such as recruiting/employment, compensation, benefits, employee relations, and training for all employees.  Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture.  Maintain confidentiality to the extent possible in all P&C related matters.

Essential Duties and Responsibilities

• Familiarity and enforcement of the People and Culture framework including the following:
  • Recruitment
  • Learning and Development
  • Employee Administration
  • Compensation and Benefits
  • Local Labor Relations and Policies
• Fully conversant on the Policies & Procedures of the People and Culture Department to be able to assist employees with their queries.
• Manages People and Culture Department, ensuring compliance with all Corporate, area, and hotel policies and procedures.
• Assists the Group Director of People and Culture in the development and preparation of the business strategic plans, company goals, and people development. 
• Maintain effective communications at all levels and amongst all properties to disseminate information affecting employer, employee relations, employee activities, hotel polices, and programs. 
• Administer the Performance Appraisal Program and support hotel departments on the process.
• Regularly analyzes company manpower requirements and recommends selection and development activities to meet those requirements. 
• Offers counseling and coaching to personnel as needed in areas involving their career plans, development, employee relations and legal issues.
• Review company compensation and benefits in comparison with a competitor and provides recommendations to keep the organization competitive within the local employment market. 
• Works with the P&C leaders in the preparation and management of the Department’s budget.
• Act as deputy or in charge in the absence of the Group Director of People and Culture.
• Nurture a positive working environment. 
• Ensure legal compliance throughout human resource management.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

Required Qualifications

Required Skills and Qualifications

• Graduate of Hospitality/Tourism, Human Resources, or Psychology degree;
• Professional grooming;
• Ability to maintain confidentiality Ability to lead a team;
• Ability to give attention to detail is a must;
• Strong organizational skills with good coordination skills;
• Proficiency in Microsoft Office and other online tool kits;
• Excellent Communication and Presentation skills both written and verbal.
• Creative and resourceful.

Experience

• Experience in a 5-star or luxury hotel.
• Experience in training and/or coaching
• 1 year or more developing and facilitating training programs experience. 3 to 5 years of People and Culture management experience.

Key Internal Relationships

• Hotel Employees
• Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.