Hotel Job Level: 3 – Supervisor

Directly Reports to: Assistant Executive Housekeeper

Assigned Department: Housekeeping

Key Responsibilities

Job Summary 

Housekeeping Supervisor will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also, the Housekeeping Supervisor will be responsible in coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

Essential Duties and Responsibilities

• Checking the occupied and departure rooms, giving special attention to guest needs.
• Being aware of all room categories and amenities to ensure that every guest room have a uniformed set-up.
• Inspecting guest bedrooms routinely to ensure they meet standards and to avoid complaints.
• Providing high quality cleaning of guestrooms to achieve the expectations and needs of every guest in the hotel.
• Managing guest requests, including VIP amenities and communicating them to the relevant team members.
• Handling guest concerns and complaints regarding room issues.
• Ensuring the corridors and heart of the house areas are well-maintained.
• Achieving positive outcomes from guest queries in a timely and efficient manner.
• Designating room and cleaning tasks to team members.
• Supervising Room Attendants to ensure that the operation is surely done well.
• Ensuring the smooth operations of the floor assigned.
• Organizing and facilitating the room making process to achieve the expectations of the guest.
• Ensuring that the entire operation is performed as per the laid standards.
• Carrying out lost and found procedures to avoid conflicts related to lost guest belongings.
• Reporting maintenance issues to Maintenance/Engineering Department to ensure that it will be done/fix immediately.
• Updating reports on the system. Making sure that all required quota/side duties are consistently met.
• Reporting discrepancy upon checking of the rooms.
• Ensuring proper work monitoring through the Room Attendant’s (RA) worksheet reports and tasks list monitoring sheets.
• Ensuring that the RA’s have cleaned before they leave their designated areas.
• Ensuring to check and sign every worksheet of the RA’s before they leave the hotel.
• Organizing immediately the guest needs under instructions of the Assistant Executive Housekeeper.
• Perform other duties as assigned by the Assistant Executive Housekeeper.

Required Qualifications

Required Skills

• Ability to supervise, train and motivate a variety of people
• Possess excellent communication skills, both written and verbal
• Must possess excellent decision-making skills

Qualifications

• Must be dependable
• Must be mature and flexible with the ability to maintain calm in stressful situations
• Must take pride in The Lind Hotels standard of excellence
• Must be guest service oriented
• Must be able to work efficiently with a variety of people
• Must possess excellent decision-making skills 
• Must be extremely safety conscious
• Must be able to work overnight, weekends and holidays

Experience

• Experience in a 5-star or luxury hotel
• 3 years of experience in Housekeeping with 1 year as a Team Leader or Supervisor

Key Internal Relationships

• Hotel Employees
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.