Hotel Job Level: 4 – Assistant Manager

Directly Reports to: Executive Housekeeper

Assigned Department: Housekeeping

Key Responsibilities

Job Summary 

Under the general guidance of the Executive Housekeeper, the Housekeeping Manager oversees daily housekeeping operations to ensure the highest standards of cleanliness, maintenance, and guest satisfaction across guest rooms and assigned areas. The role ensures consistent service excellence through regular inspections, effective supervision of housekeeping leaders and room attendants, coordination with Human Resources, and compliance with safety, security, and environmental procedures. Promotes a positive work culture anchored in The Lind Hotels’ core values while supporting the Executive Housekeeper in operational and emergency-related activities.

Essential Duties and Responsibilities

• Checking the In-house, arrival and departure rooms, giving special attention to guest needs.
• Checking of the out of service rooms for updates and status 
• Aware of all room categories and amenities to ensure that every guest rooms have a uniformed set-up.
• Random inspection of guest bedrooms with the floor leaders to ensure they meet standards and to avoid complains.
• Check and provides a good quality rooms to achieve the expectations and needs of every guest in the hotel.
• Manage the guest request, including VIP amenities and communicating them to the relevant team members
• Handle with utmost care the VIP, VVIP and HWC.
• Can handle guest concerns and complain regarding to rooms issues.
• Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Works with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Plans for future staffing needs 
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Floor Leaders and staff is carried out and training programs are designed and implemented to meet needs
• Maintains up to date staff records and approves leave requests etc
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Establishes a productive working schedule in line with labor laws
• Approves leave after considering hotel occupancies
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Prepares the Housekeeping budget
• Monitors and controls inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs
• Conduct Inventories on the guestroom to assure the completeness and functionality of items.

Required Qualifications

Required Skills

• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Knowledge in Microsoft Office

Qualifications

• Must be dependable
• Must be mature and flexible with the ability to maintain calm in stressful situations
• Must take pride in The Lind Boracay standard of excellence
• Must be guest service oriented
• Must be able to work efficiently with a variety of people
• Must possess excellent decision-making skills 
•  Must be extremely safety conscious
• Must be able to work overnight, weekends and holidays

Experience

• 3 to 4 years of relevant experience or an equivalent combination of education and work-related experience.
• Experience in a 5-star or luxury hotel.

Key Internal Relationships

• Hotel Employees
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.