Hotel Job Level: 2 – Team Leader

Directly Reports to: Housekeeping Supervisor

Assigned Department: Housekeeping

Key Responsibilities

Job Summary 

To ensure standard cleanliness, hygiene and tidiness are maintained throughout the hotel and to provide guest with the best in services.

Essential Duties and Responsibilities

• Oversee room and laundry attendants on shift.
• Conducts all room inspections and redirection as needed.
• Coordinates supply needs with laundry attendants.
• Clean and stock guest rooms and public areas in a timely organized manner according to procedures and brand and company standards.
• Clean and check rooms in accordance to specific brand and company standards including but not limited to making beds, cleaning bathrooms, vacuuming carpet and dusting furniture.
• Operate housekeeping equipment in a correct and safe manner.
• Utilize proper cleaning supplies and quantity of cleaning supply in accordance with brand and company standards.
• Maintain terry/linen and supply carts in a neat and organized manner.
• Replenish supplies and restock shelves and carts as needed.
• Report lost and found items to supervisor.
• Report needed repairs of unsafe conditions to supervisor.
• Responsible for proper administration of key control for issued keys or keys left by guests in room.
• Inform supervisor of malfunctioning equipment.
• Perform deep cleaning and routine maintenance as assigned.
• Respond quickly to guest requests in a professional manner. Report all concerns, complaints or requests to appropriate department. Follow up to ensure guest satisfaction.
• Maintain a professional and respectful image at all times through appearance, dress and actions.
• Maintain a positive attitude while at the hotel and when representing the hotel off the premises.
• Follow all company and hotel brand policies and procedures.
• Other duties assigned by supervisor or management.

Required Qualifications

Required Skills

• Ability to supervise, train and motivate a variety of people
• Possess excellent communication skills, both written and verbal
• Must possess excellent decision-making skills

Qualifications

• Must be dependable
• Must be mature and flexible with the ability to maintain calm in stressful situations
• Must take pride in The Lind Hotels standard of excellence
• Must be guest service oriented
• Must be able to work efficiently with a variety of people
• Must be extremely safety conscious
• Must be able to work overnight, weekends and holidays

Experience

• Experience in a 5-star or luxury hotel.
• 2- 3 years of related experience, or equivalent combination of education and experience

Key Internal Relationships

• Hotel Employees
• Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.